Just like in our everyday relationships, we tend to stay with a person or business because we have been “using them for years", but are they helping you or do you feel obligated to stay with them? Have you been using the same car mechanic forever, but your car still has the same issues?
There is nothing wrong with staying with the same motor repair shop vendor you have had for years as long as they are still holding up their end of the bargain. There are a couple of things you should keep in mind when talking to your repair shop vendor:
Does your vendor ever come in to discuss new things they are doing and or offerings that may make your process last longer or run better?
Do they offer you training classes to increase your employee’s knowledge of electric motors/drives or other related technologies (vibration, balancing, etc.)?
Or do they just come in to talk about the next repair job or new motor purchase?
The conversation with your repair shop vendor should focus on the best interest of your plant. Don’t get me wrong, there is nothing wrong with discussing up coming purchases and motors that need to be repaired as there should be a schedule for these so motors don’t run to failure. It is also important that you feel as though they add value to your meetings. Every now and then it is nice to have a break from “work talk”, but this shouldn’t be happening every time as everyone’s time is valuable.
What about the information your vendor is providing during and after the repairs?
Do they ever come in with your failed bearing to show you exactly what happened?
What about pictures of the failure with the quote?
Or the repair report once the repair is completed?
Many end users just end up with a repaired motor, but have no idea what caused the failure or how to prevent it from happening again in the future.
I have always been a big advocate of having good relationships with my customers and vendors, but this can only go so far. If you are not bringing value to your customers, you are wasting their time.
Samantha Hatfield Lane
HECO - All Systems Go
About the author:
Samantha Lane is an Account Manager and New Product Specialist for HECO - All Systems Go. Samantha has over 15 years of experience in the electric motor industry in a variety of roles and responsibilities. Samantha has assisted customers to implement asset management programs ranging in size and scope and has helped customers ensure they have the spares they need, when they need them.