In the early nineties we landed a massive contract for motor management and electric motor repair. The company was about a 5 hour drive from our service center and with the flip of a switch we went from doing no work with them to, literally, semi truck trailers full of motors at once. They became a very large account for us with little to no diligence from their side on who we are and how we do what we do.
After a couple of months and everything was going well, we went in for a status meeting and to discuss all of the findings we had found on their motors and what they could do to improve. We joked with them at that time that we actually do not repair motors but are simply a broker that sub-contracts all the work out to other shops. (Just to clarify, we are a fully-staffed and equipped motor repair facility for AC & DC motors from 1HP through 25,000HP, 13.8kV). The point we were making with them was that they really didnt know because they had never even visited us or saw our shop before doing work with us. Without batting an eye, they started sending us truckloads of motors at a time, without ever really reviewing who we are and what our capabilities were.
In almost every industry, no two companies are the same. This applies for motor repair shops as well, no two are the same. There are so many facets to motor repair that one could be better versed at than the other. If a shop repairs over 1000 DC motors a year and another shop does only 10 DC motors a year, which one do you think is better equipped to handle DC motors? However, what if those 1000 DC motors are all between 1HP and 10HP? What if the 10 the other shop does are between 500HP and 2000HP? What is all you have is 700HP DC motors? I may look at the guy that only does 10 a year because he has the specialty and equipment for the larger motors. There are a lot of differences in equipment and skill set between those two that needs to be taken into account.
Don't get me wrong! I'm not trying to imply that either shop is better than the other. All i am trying to say is go out and take a look! Learn for yourself and dont just take a salesperson's word for it. See what their capabilities are and ask a lot of questions. Talk to their employees and learn about the pride they take in their work.
HECO - All Systems Go
About the author:
Justin T. Hatfield is Vice President of Operations at HECO. He is responsible for Electric Motor & Drive Sales, Electric Motor & Generator Repairs, Spare Solutions, and Predictive Services. Justin was instrumental in developing HECO MAPPS (Motor and Powertrain Performance Systems) which focuses on “why” you have a motor problem instead of simply “What” product or service should be recommended. HECO is an EASA Accredited Service Center for Electric Motors as well as a provider of predictive maintenance services and products throughout the United States.