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Are your vendors holding you hostage?

12/19/2017

chains-19176_1920.jpgDuring a recent plant survey we encountered several motors that were suspiciously missing the manufacturer’s data plate but miraculously had a data plate from the last repair vendor. These “vendor” data plates usually only have the vendors job number and of course their logo and contact phone number. This is an old trick that forces the customer to call the last vendor for a replacement motor or a motor repair. 

Without the original manufacturers data plate how would end user ever replace the motor? The end user might know the horsepower, rpm, voltage and maybe even the frame size but he is missing key information that was provided by the manufacturer that gives the necessary information to replace the motor with what the original design engineer calculated and intended it to be. Things like the KVA code, insulation class, service factor, enclosure, bearing type and temperature rating are all key items to be considered when replacing the motor. You the end user, bought and paid for the motor. You own the motor and deserves to get your information back on the motor as it was sent out.

This same thought goes along with vibration data and history. Our philosophy is that you are paying for our services and our expertise. We feel that whatever the outcome of future business, the data that you paid us to collect and analyze is your data, you own it. We have taken over data collection routes and have asked our customers for past data for trending purposes and many times we are told that the last vibration company kept the data and will not give it up. They are holding you hostage.

It is ridiculous to us that vendors try to retain customers by holding their own information and data from them, forcing the customer to remain in a relationship only because they have no other choice? When selecting a repair vendor put into your repair specification that all motors are returned with the original manufactures data plate. The repair vendor can add their plate but the original must remain on the motor. The same goes for selecting a vibration analysis group. Put into your purchase order or long term agreement that all data will be the property of the end user and will be returned at the end of the agreement.

Don’t be held hostage by vendors! Your relationship with them should be based on so much more than just simply not being able to switch because they have kept you in the dark!

 

Download What To Look For In An Electric Motor Repair Shop

 

Bob Bolhuis

HECO - All Systems Go

269-381-7200

bbolhuis@hecoinc.com

 https://www.linkedin.com/in/bob-bolhuis-90b60415/ 

 

About the author:

Bob Bolhuis  is a Senior Account Manager for HECO - All Systems Go. Bob has over 25 years of experience in the electric motor and reliability industries with a focus on large electric motors. Bob has been instrumental in the implementation of a variety of Motor and Powertrain Performance Systems that HECO has partnered with end-users on. 

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