Albert Einstein famously said that "The definition of insanity is doing the same thing over and over again and expecting different results."
The same applies for industrial maintenance and reliability practices. It is amazing the amount of individuals who rather than trying something different, will hunker down and defend "the way it always has been". Many times those same people will then discuss how many unplanned failures they have had and that they got a great response from their vendor and a great turn-around time. Repair, Failure, Repeat - over and over and over.
This is exactly what Einstein was talking about, doing the same thing over and over again and hoping that the machine won't fail next time. It is the devil that they know and understand. Meanwhile they have salespeople calling on them to talk about predictive maintenance, different approaches to solving their issues and the way they determine if they would be a good vendor or not is asking them, "When something fails, how fast can i get it back?" What if it took a new vendor an extra day or two to fix it but it lasted 3 years longer once it was in service? This reminds me of an old cartoon that i saw years ago, popular amongst salespeople:
This is the exact same situation. Who has time for a salesperson when they have a battle to fight? Who has time for vibration analysis when they have machines that need fixing? Who has time to answer questions from a vendor trying to help solve the problem, when they just need their equipment back online, YESTERDAY!
Maybe they need to take a step back and try something different. Instead of chasing failures, chase technologies that help you prevent the failure. Instead of working with vendors based on speed of work, consider the end product you are getting.
If you are just doing the same thing over and over again, maybe its time to try something different! And if you are trying somethign different and unique, i would love to hear what you are doing
"If you are unwilling to risk the unusual, you will have to settle for the ordinary." - Jim Rohn
Justin T. Hatfield
HECO - All Systems Go
About the author:
Justin T. Hatfield is Vice President of Operations at HECO. He is responsible for Electric Motor & Drive Sales, Electric Motor & Generator Repairs, Spare Solutions, and Predictive Services. Justin was instrumental in developing HECO MAPPS (Motor and Powertrain Performance Systems) which focuses on “why” you have a motor problem instead of simply “What” product or service should be recommended. HECO is an EASA Accredited Service Center for Electric Motors as well as a provider of predictive maintenance services and products throughout the United